Returns & Exchanges

At Steve Madden, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns of unworn, original-priced merchandise within 30 days of delivery.

1

Start Your Return

Visit our online returns portal and enter your order number and zip code to initiate the process and select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided by the portal and securely pack your items in their original shoebox or packaging.

3

Ship It Back

Drop off your package at any authorized carrier location; please allow 5-7 business days for your return to reach our distribution center.

4

Receive Your Refund

Once our team inspects the returned items, we will issue a refund to your original payment method, minus any applicable shipping or restocking fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing