Frequently Asked Questions

Everything you need to know about your next favorite pair of shoes.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental U.S. We also offer expedited shipping options at checkout if you need your fashion fix sooner.

What is your return policy?

We accept returns of unworn, original-condition merchandise within 30 days of purchase. Please note that a small return shipping fee may apply unless you are a SM PASS member.

How do I know what size to order?

Most of our styles run true to size, but fit can vary by silhouette. We recommend checking the 'Size Guide' on each product page for specific measurements and fit tips.

Can I track my order once it has shipped?

Yes! Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number to follow your package's journey.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Afterpay, allowing you to shop now and pay in four interest-free installments.

What should I do if my item arrives damaged?

We strive for quality in every box. If you receive a defective or damaged item, please contact our customer service team immediately so we can arrange a replacement or refund.